Refund policy
RETURNS & REFUNDS
Every Blossombless.co™ piece is made to order. We hold a 21-day window from the date of delivery for items that arrive damaged, defective, or misprinted. This is not a general return window — it does not cover buyer's remorse, sizing preference, or color preference. We currently ship within the United States only.
Keep & Replace™ Protocol
Email support@blossombless.co within 21 days of delivery with your order number, a clear photo of the full garment, a close-up of the defect, and one photo showing the neck label and packing slip alongside the item.
Each claim is reviewed against the photos you send, and we confirm the outcome by email. For approved claims: keep the original item — there is no return shipping and no restocking cost — and a fresh reprint is produced and shipped to you at no charge. Standard coverage is one replacement per item.
When We Issue a Cash Refund
There are two cases where we refund what you paid rather than reprint:
Your order doesn't arrive. If tracking shows the package lost in transit, you may choose a full refund instead of a reshipment. Let us know within 21 days of the estimated delivery date shown on your order confirmation.
You cancel before production starts. Orders move into the production queue quickly, but if you reach us before yours enters it, we cancel and refund the order in full.
Refunds are returned to the original payment method. Bank processing time after we issue a refund is outside our control.
Tracking Shows "Delivered" but the Package Isn't There
Once a carrier marks a package delivered, we have no way to verify what happened after that, so an automatic reprint isn't something we're able to offer in this case. Check around the property and with anyone else at the address, then contact the last-mile carrier with your tracking number — they can often pull a specific drop location. Contact us either way and we'll open a claim with the carrier on your behalf.
Incorrect or Incomplete Address
Please double-check your shipping address at checkout — once an order enters production, the address is locked in. If a package is returned to our facility because the address was incomplete or incorrect, we can send it out again, though reshipping costs apply and are the customer's responsibility.
Your Rights Under State Law
This policy sets out the remedies we offer directly. It does not replace rights you may hold under the consumer protection laws of your state. Some states do not permit limitations on implied warranties or on certain remedies, so parts of this policy may not apply to you. This policy gives you specific legal rights, and you may have other rights that vary from state to state.
Full policy details: blossombless.co/pages/returns-refunds
Questions? Email support@blossombless.co
Last updated: August 4, 2026
