01

Order Confirmed

Within minutes

A confirmation email lands right away. Address corrections are only possible before production starts — reply to that email immediately if anything is wrong.

02

In Production

2–5 business days

Printed, cured, and quality-checked. There's no tracking number during this stage — the package doesn't exist yet.

03

Shipped

Tracking goes live

A second email brings your tracking number the moment the carrier scans it in.

04

Delivered

3–4 business days

Standard delivery across the contiguous United States, at no cost to you.

Currently Shipping

All 48 contiguous United States. Shipping is complimentary on every order with no minimum spend and no code required.

With An Account

Sign In and View Every Order

Enter the email you ordered with. We'll send a login code — no password to remember.

Guest Checkout

Use Your Confirmation Email

Open the order confirmation and tap the View your order button inside. It goes straight to live tracking — no account needed. Check spam and promotions if it isn't in your inbox.

If Something Arrives Wrong

Defective, damaged, or misprinted pieces are covered for 21 days from delivery under our Keep & Replace™ Protocol. Email us photos, keep the original item, and we produce and ship a replacement at no cost to you — no return shipping, no back and forth. Each claim is reviewed against the photos submitted, and we confirm the outcome by email.

When We Issue a Cash Refund

Two cases. If your order never arrives because it was lost in transit, you can choose a full refund instead of a reshipment — tell us within 21 days of the estimated delivery date on your confirmation. And if you cancel before your order enters production, we refund it in full.

If Tracking Says Delivered and It Isn't There

Once a carrier marks a package delivered, we have no way to verify what happened after that, so an automatic reprint isn't something we're able to offer here. Check around the property and with anyone else at the address, then contact the last-mile carrier with your tracking number. Email us either way — we'll open a claim with the carrier on your behalf.

On Sizing and Preference

Each garment is produced specifically for your order rather than pulled from stock, so we can't accept returns for size or preference. Every product page carries a full measurement chart in inches — width, length, and sleeve length for each size. Check it before you order, and email us if you want a second opinion on fit. We'd rather answer first than have you settle.

Duties and Taxes

No import duties or customs fees apply to U.S. orders. Sales tax may apply based on your state, as required by law.

Why Doesn't My Order Have a Tracking Number Yet?

Because it hasn't shipped. Production takes 2–5 business days before anything enters the carrier network. Tracking is emailed automatically — you don't need to ask for it.

My Tracking Hasn't Updated in Days.

Packages often sit between scans, especially over weekends. A quiet tracking page usually means it's moving between facilities, not that it's lost. If there's no movement for more than five business days, email us and we'll open a trace with the carrier.

I Ordered Two Pieces and Only One Arrived.

That's normal and nothing is missing. Items that finish production at different times ship separately so nothing waits on anything else. You'll have a tracking number for each package.

I Entered the Wrong Shipping Address.

Email us immediately with your order number. If production hasn't started, we can correct it. Once shipped, the address is locked by the carrier. If the package is returned to our facility because the address was incomplete or incorrect, we can send it out again, though reshipping costs apply and are the customer's responsibility.

I Never Received a Confirmation Email.

Check spam and your promotions tab first — that's where it lands most often. If it isn't there, the address may have been mistyped at checkout. Send us the name and last four digits of the card used and we'll locate the order.