Our Promise
Keep & ReplaceThe Protocol
If something arrives damaged, defective, misprinted, or missing, you don't send anything back. Tell us within 21 days of delivery and we send a new one, at no cost to you.
How It Works
01
Reach Out
Email us with your order number and a few clear photos of the issue — the garment, the defect up close, and the neck label alongside your packing slip.
02
We Review
Every claim is looked at individually. We'll confirm the outcome by email, typically within one to two business days.
03
We Replace
Once approved, a fresh piece goes into production and ships to you — tracked, at no charge, with nothing required to send back.
At A Glance
Covered
- Damaged in transit
- Defective print or garment
- Misprinted design or placement
- An item missing from your package
Not Covered
- Buyer's remorse
- Sizing preference
- Color preference
If an item is missing rather than damaged, send a photo of the package as received along with your packing slip — no close-up of a defect needed.
Last updated: September 27, 2026
