Returns & Refunds

Returns & Refunds

Every Blossombless.co™ piece is cut, printed, and finished to order — not pulled from a shelf. That's what lets us hold the line on quality, and it's also why our policy reads differently than a mass-retail store's. Below is exactly how it works, including the cases where we issue a cash refund. We currently ship within the United States only.

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1. What This Policy Covers

We hold a 21-day window from the date of delivery for items that arrive damaged, defective, or misprinted. This isn't a general return window — it exists to correct a production or shipping issue on our end, and the shorter window is what lets us process your claim with our production partner while their coverage is still open.

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2. What This Policy Does Not Cover

Because every order is made specifically for you, we aren't able to accept returns or exchanges for buyer's remorse, sizing preference, or color preference. That's a stricter standard than a big-box retailer, and it's the tradeoff for a garment that isn't sitting in a warehouse waiting for someone else. We'd rather be upfront about it before you order than after.

If you're unsure about sizing, our size guide is built around the fit of each individual blank — it's worth the extra minute before checkout.

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3. The Keep & Replace™ Protocol

For approved defect, damage, or misprint claims, we don't ask you to ship anything back. We make it right the way we know how: a fresh piece, made correctly, sent to you.

• No return shipping required: once your claim is approved, keep the original item — there's nothing to mail back.
• No restocking cost: approved replacements carry no additional fee.
• The outcome: a fresh reprint of the same item, produced and shipped to you again at no cost to you.
• Review: each claim is assessed against the photos you send. We'll confirm the outcome by email once it's been reviewed.
• Standard coverage: one replacement per item. If an issue comes up a second time on the same order, contact us and we'll look at it individually.

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4. Filing a Claim

Reach out within 21 days of delivery and we'll take it from there.

• Contact: email support@blossombless.co with your order number.
• What to send: a clear photo of the full garment, a close-up of the defect or misprint, and one photo showing the neck label and packing slip alongside the item. That last one lets us match the piece to your order and process your claim in a single pass.
• Turnaround: claims are typically reviewed within 1–2 business days of receiving your photos.

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5. When We Issue a Cash Refund

A replacement isn't the right answer in every situation. There are two cases where we refund what you paid instead:

Refunds are returned to the original payment method. Processing time on your bank's end is outside our control and usually takes a few business days after we issue it.

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6. If Tracking Shows "Delivered" and the Package Isn't There

Once a carrier marks a package as delivered, neither we nor our production partner has a way to verify what happened after that, so an automatic reprint isn't something we're able to offer in this case. Here's what tends to actually resolve it:

• Check around the property — porches, side doors, behind planters, building mail rooms.
• Ask anyone else at the address: a household member, a neighbor, a front desk or leasing office.
• Contact the last-mile carrier directly with the tracking number. They can often pull a specific drop location or a GPS stamp.

Contact us either way. We'll open a claim with the carrier on your behalf and tell you exactly what comes back from it.

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7. Incorrect or Incomplete Shipping Address

Please double-check your shipping address at checkout — once an order enters production, the address is locked in. If a package is returned to our facility because the address was incomplete or incorrect, we can send it out again, though reshipping costs apply and are the customer's responsibility.

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8. Replacement Shipping

Once a claim is approved, your replacement is queued into production and shipped using the same tracked delivery method as your original order — no extra charge, and no return shipment required from you first.

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Your Rights Under State Law

This policy sets out the remedies we offer directly. It doesn't replace rights you may hold under the consumer protection laws of your state. Some states don't permit limitations on implied warranties or on certain remedies, so parts of this policy may not apply to you. This policy gives you specific legal rights, and you may have other rights that vary from state to state.

Last updated: August 4, 2026