Returns & Refunds

Here is exactly how replacements, returns, and refunds work at Blossombless.co™, including the two situations where we refund your payment. It takes two minutes to read, and it means there are no surprises after you order.

Where we ship: free standard shipping on every order to the contiguous United States (the lower 48 states and Washington, D.C.), with tracking. We don't currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or outside the United States.

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1. What This Policy Covers

If your order arrives damaged, defective, misprinted, or missing an item, you have 21 days from the date of delivery to let us know. This window is for fixing a problem on our end or in transit. It isn't a general return window.

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2. What This Policy Doesn't Cover

We don't accept returns or exchanges for a change of mind, a different size, or a different color. We'd rather tell you that up front than after checkout. It's also what keeps every piece we send out new, not one someone else already tried on and sent back.

Not sure about your size? Each product page has a size chart built around that specific garment. The fit differs from one style to the next, so it's worth a quick look before you order.

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3. The Keep & Replace™ Protocol

When a claim is approved, you don't ship anything back. We send you a new one.

• Keep the original: once your claim is approved, there's nothing to mail back and no return label to print.
• No cost to you: the replacement and its shipping are on us. No restocking fee.
• What you receive: a new piece of the same item, same size and color. If an item was missing from your package, we send the item that didn't arrive.
• How we review: every claim is checked against the photos you send, and we confirm the outcome by email.
• Standard coverage: one replacement per item. If the same issue shows up a second time on the same order, reach out and we'll handle it personally.

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4. How to File a Claim

Email support@blossombless.co within 21 days of delivery with your order number, and include:

• For damage, defects, or misprints: a clear photo of the full garment, a close-up of the issue, and one photo showing the neck label next to the packing slip. That last photo lets us match the piece to your order in one pass.
• For a missing item: a photo of the packing slip and everything that arrived in the package.
• Turnaround: we typically review claims within 1–2 business days of receiving your photos.

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5. When We Issue a Cash Refund

A replacement isn't the right answer every time. In these two cases, we refund what you paid instead:

Refunds go back to your original payment method. Once we issue a refund, your bank usually takes a few business days to post it.

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6. Tracking Says "Delivered" but the Package Isn't There

Once a carrier marks a package as delivered, we can't see what happened to it after that, so we aren't able to send an automatic replacement in this case. These steps resolve most of these situations:

• Check around the property: porches, side doors, behind planters, and building mailrooms.
• Ask anyone else at the address, such as a household member, a neighbor, or a front desk or leasing office.
• Contact the carrier with your tracking number. They can often confirm the exact drop-off spot or a GPS scan.

Either way, contact us. We'll open a claim with the carrier for you and share exactly what they tell us.

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7. Incorrect or Incomplete Shipping Address

Please double-check your shipping address at checkout. Once an order enters production, the address can't be changed. If a package comes back to us because the address was incomplete or incorrect, we're happy to send it out again, but the reshipping cost is the customer's responsibility.

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8. Replacement Shipping

Approved replacements ship free, with tracking, to the same address as your original order. You don't need to send anything back first.

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Your Rights Under State Law

This policy sets out the remedies we offer directly. It doesn't replace any rights you may have under your state's consumer protection laws. Some states don't allow limitations on implied warranties or on certain remedies, so parts of this policy may not apply to you. This policy gives you specific legal rights, and you may have other rights that vary from state to state.

Last updated: September 27, 2026