Shipping policy
SHIPPING & DELIVERY POLICY
We want you to have a smooth, transparent, premium shopping experience. Here is everything you need to know about our custom, made-to-order shipping process.
1. Fulfillment Time
All products are made to order especially for you. Production and finishing typically take 2–5 business days.
2. Shipping Time (United States)
Once crafted, orders are shipped promptly with trusted carriers. Standard delivery within the contiguous U.S. typically takes 3–4 business days, putting most orders at your doorstep within 5–9 business days from the day you place them.
These are estimates based on our standard production and carrier times, not fixed delivery dates. If an order will be delayed significantly beyond the estimate shown on your order confirmation, we'll contact you, and you may choose to wait or cancel the order for a full refund.
3. Shipping Areas
We currently ship across the contiguous United States (48 states). Shipping is not currently available to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
4. Tracking Your Order
You will receive an email with a dedicated tracking link as soon as your piece ships. Use it to follow your package until it arrives at your doorstep.
5. Shipping Address
Please double-check your address at checkout. If your order hasn't entered production, email us and we'll correct it. Once production starts, the address is locked in. If a package is returned to our facility because the address was incomplete or incorrect, we can send it out again, though reshipping costs apply and are the customer's responsibility.
6. Lost or Undelivered Packages
If tracking shows your package lost in transit, tell us within 21 days of the estimated delivery date and you can choose a reshipment or a full refund.
If tracking shows the package as delivered but you don't have it, we have no way to verify what happened after the carrier's scan, so an automatic reprint isn't something we're able to offer in this case. Check around your property and with anyone else at the address, then contact the last-mile carrier with your tracking number. Email us either way — we'll open a claim with the carrier on your behalf.
7. Duties & Taxes
No import duties or customs fees apply to U.S. orders. Standard sales tax may apply based on your local state regulations, as required by law.
8. Returns & Exchanges
Because every piece is custom made to order, items that arrive defective, damaged, or misprinted are covered for 21 days from delivery under our Keep & Replace™ Protocol: send us photos, keep the original item, and we produce and ship a replacement at no cost to you.
We're not able to offer returns or exchanges for size or preference changes, since each garment is produced specifically for your order rather than pulled from pre-made stock. Full terms are set out in our Returns & Refunds Policy.
Free Shipping on all orders within the contiguous United States
Questions about your shipment? Contact our concierge team at support@blossombless.co
Last updated: August 4, 2026
